Hard drive data recovery and warranty implications

Hard drives that have become non-functional through normal use, and have had data recovery performed on them by DriveSavers or Ontrack Data Recovery can be returned to Apple for warranty service. This includes products covered by the AppleCare Protection Plan. The cost of any data recovery attempts is not covered by the Apple Limited Warranty.

Apple will process warranty service for hard drives originally installed in Apple products that have been subject to data recovery services by DriveSavers or Ontrack Data Recovery, third-party companies specializing in data recovery services.
Apple has worked with both of these companies to ensure that their data recovery methods meet Apple’s standards, and will fulfill its warranty obligations if the returned drive has a DriveSavers or Ontrack Data Recovery label indicating that the respective company worked with the drive for data recovery purposes. Typically, if the factory seal on the hard drive is broken or removed, the hard drive will be excluded from coverage, however, if an authorized DriveSavers or Ontrack Data Recovery label is on such a hard drive, Apple will not exclude coverage on that basis.

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